Anyone can report suspected child abuse or neglect to a local department of social services or to the CPS Hotline. Callers will be asked to provide as much information as possible about the child, the alleged abuser and the incident.
You are not required to give your name when you make the report, but if you do identify yourself, the local department of social services will be able to contact you for further information if needed and will be able to inform you of actions that were taken.
Each report is sent to the proper local social service agency to be evaluated to determine whether the report information meets the legal definition of child abuse or neglect and whether CPS has the authority and responsibility to conduct a family assessment or an investigation to determine the child’s immediate safety needs and to determine if the family needs services.
Criteria for Child Abuse
The Virginia Department of Social Services operates a CPS Hotline 24/7 to support local departments of social services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained Protective Services Hotline Specialists.
The Virginia Department of Social Services operates a Child Protective Services Hotline. Calls are accepted at anytime and are referred to the appropriate local department for a response.
CASA staff and volunteers are not allowed to give legal advice nor become involved in a case unless appointed to that case by a judge.